Talk About the Latest in Home Automation/Home Electronics -
Home Automation Forum

Smarthome Forum
Insteon Home Automation
Login or Register
 
Home | Profile | Register | Active Topics | Search | FAQ | Smarthome
 All Forums
 General Discussion
 Insteon
 Tech Support link gone from Smarthome.com?
 New Topic  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic  

mawenzie
Average Member

USA
88 Posts

Posted - 12/31/2017 :  2:47:49 PM  Show Profile  Reply with Quote
Where is technical support? Completely gone from smarthome.com? The only thing that is there is "Forum". You would think that by sinking $5000 into a product you could still provide support...no?

Tfitzpatri8
Administrator

USA
10562 Posts

Posted - 12/31/2017 :  2:51:09 PM  Show Profile  Reply with Quote
Self-help is available on this forum.

Tech support is still available, it is just accessed from a different place. See www.Insteon.com/support


Volunteer Moderator & Home Automation Enthusiast
Go to Top of Page

mawenzie
Average Member

USA
88 Posts

Posted - 12/31/2017 :  2:52:38 PM  Show Profile  Reply with Quote
Thanks for the quick response. Why was it completely taken off of Smarthome.com...like every single link to support is gone...strange.
Go to Top of Page

Tfitzpatri8
Administrator

USA
10562 Posts

Posted - 12/31/2017 :  3:00:52 PM  Show Profile  Reply with Quote
You might ask when you talk with them. In past redesigns, they’ve moved that phone number around to different pages on the website. I’ve also seen it printed on the setup notes included with each module.

Volunteer Moderator & Home Automation Enthusiast
Go to Top of Page

BLH
Advanced Member

5703 Posts

Posted - 01/01/2018 :  03:13:28 AM  Show Profile  Reply with Quote
Could be Smartlabs and Smarthome where purchased by Richmond Capital Partners.
I have see posts. Indicating the former Smarthome building is vacant. Shipping and receiving in a new building.
Support now a third party company.

Edited by - BLH on 01/01/2018 03:14:18 AM
Go to Top of Page

lilyoyo1
Senior Member

230 Posts

Posted - 01/01/2018 :  08:28:28 AM  Show Profile  Reply with Quote
They haven't removed anything. Their number is found on the top right portion of the page and bottom right hand side. Calling that number gives you the option (option 1) to talk to tech support.
[/quote]

Edited by - lilyoyo1 on 01/01/2018 08:29:27 AM
Go to Top of Page
  Previous Topic Topic Next Topic  
 New Topic  Reply to Topic
 Printer Friendly
Jump To:
Smarthome Forum © 2000-2017 Smartlabs, Inc Go To Top Of Page
Powered By: Snitz Forums 2000 Version 3.4.07