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 I am not able to connect smartlinc to my network

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T O P I C    R E V I E W
Ressler Posted - 09/11/2019 : 12:18:04 PM
Hello everyone,,
I am trying to set up my smartlinc. When I try to find my smartlinc I get the error message "Sorry, cannot find a SmartLinc on your network (public IP address). Please resend your SmartLinc's configuration and try again."

I have tried many recommendations from this forum but no use...
Waited one day
tried pinging smartlinc
Reset Smartlinc to factory settings.

Using:

Arris Cable modem (tm502g) supplied by my cable company (I can view the status page cannot change settings). It has one ethernet port. Status page shows 1 computer connected.

Connected to Linksys switch (5-port). One light is lit (out of three) in the hub the samrtlinc is connected to (link/act)

Smartlinc has steady green light at ethernet port. Light blue light steady.
2   L A T E S T    R E P L I E S    (Newest First)
lilyoyo1 Posted - 09/15/2019 : 2:21:18 PM
If you are truly using smartlinc and the smartlinc app, I wonder if the servers for it is still running. That device has been discontinued for 7 years now
Tfitzpatri8 Posted - 09/11/2019 : 12:41:00 PM
Are you sure you have a SmartLinc and not a Hub? What’s the model number on the back or bottom of the unit?

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