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 lots of reliabilty issues even controlling a load
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mmatteson
Starting Member

11 Posts

Posted - 02/07/2015 :  12:17:27 PM  Show Profile  Reply with Quote
Hi folKs,

I seem to be getting lots of reliability problems. One of my key pads and switch linc dimmers I am getting reliabily problems even on the device that controls the load. For example, in my family room I have a six buttom key pad which was just replaced under warranty. The load control fails and once that happens it seems to not send any other commands from that device. This is the exact reason I had Smarthome replace it. Are the keypads that janky? I have seen this in multiple pads in my house as well. My automation system is failing the wife test and I may yank it all out. Any hints or comments?

Frustrated,

Mike

Edited by - mmatteson on 02/07/2015 12:30:40 PM

stusviews
Advanced Member

USA
15854 Posts

Posted - 02/07/2015 :  1:49:27 PM  Show Profile  Visit stusviews's Homepage  Reply with Quote
Do you mean that when you press the On button an the Keypad that the load does not turn on? Is the keypad a dimmer or On/Off switch? What is the load?

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Tfitzpatri8
Administrator

USA
10908 Posts

Posted - 02/07/2015 :  1:57:20 PM  Show Profile  Reply with Quote
Very strange. What is the type and size of the load attached to the keypad's red wire? What's attached to the SwitchLinc? What troubleshooting have you done so far?
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mmatteson
Starting Member

11 Posts

Posted - 02/07/2015 :  3:42:52 PM  Show Profile  Reply with Quote
So the load on one is around 2.8 A is a mix of incandescent and LEDs the other the load is around 4A so nothing big its a mix of florescent and LEDs. I pulled out the old one, factory reset the new keypad when it acted up and then re programmed it. So far it just seems a bit janky. the 2.8A one I have reset several times. I have also been running a comm test via HomeLinc just to get a baseline and look for noise anywhere along the way but that doesn't explain not switching the load at the local switch, that seems just brain dead easy.
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BLH
Advanced Member

6319 Posts

Posted - 02/07/2015 :  4:09:35 PM  Show Profile  Reply with Quote
Fluorescent type load on a dimmer? That could be an issue.
Is the fluorescent load rated for dimmer use?

Are the LED bulbs dimmable? Not all are.

Edited by - BLH on 02/07/2015 4:10:18 PM
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mmatteson
Starting Member

11 Posts

Posted - 02/07/2015 :  4:24:23 PM  Show Profile  Reply with Quote
Yes to both. That said we dont dim thr florsents we do full on eith shortest time. Yes for sure I finD a florsent that was dimmable but did not work at all woth insteon. I figure some may have a lot of noise. Is it possble the nosie in the florsents is causing thr issue?
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stusviews
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USA
15854 Posts

Posted - 02/07/2015 :  4:30:48 PM  Show Profile  Visit stusviews's Homepage  Reply with Quote
Even at full on, a dimmer clips the waveform. If the fluorescent light does not specifically indicate that it's dimmable, then it can cause problems when connected to a dimmer. The same is true for LED bulbs.

But, you still haven't indicated just what the reliability problem is!

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Edited by - stusviews on 02/07/2015 4:33:21 PM
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mmatteson
Starting Member

11 Posts

Posted - 02/07/2015 :  7:37:44 PM  Show Profile  Reply with Quote
The on off at the load switch often fails. You hit On and nothing happens. Press any key on thr keypad and no other buttons function. If do it again after five min it often works.
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stusviews
Advanced Member

USA
15854 Posts

Posted - 02/07/2015 :  8:08:15 PM  Show Profile  Visit stusviews's Homepage  Reply with Quote
What is the result if you connect only incandescent bulbs to the load?

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BLH
Advanced Member

6319 Posts

Posted - 02/08/2015 :  03:55:34 AM  Show Profile  Reply with Quote
If it is locked up. Many times from using an incorrect load on a dimmer.
Try doing a power cycle reset. Pull the Air Gap switch out. Wait at least fifteen seconds. Then push it back in flush. If you go all the way in a Factory Reset is done.

Edited by - BLH on 02/08/2015 03:55:52 AM
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mmatteson
Starting Member

11 Posts

Posted - 02/09/2015 :  8:18:37 PM  Show Profile  Reply with Quote
Thanks for the suggestions. Resetting as BLH indicates does work for a short time. I will change out my blubs for some incandescent and see what happens perhaps there is just too much noise in the line with those floursents. I am using GE Helical 15 W Dimmable BR30 (65W replacement) currently. Has anyone had issues with those?

Edited by - mmatteson on 02/10/2015 01:15:11 AM
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mmatteson
Starting Member

11 Posts

Posted - 02/10/2015 :  5:11:17 PM  Show Profile  Reply with Quote
After pulling all the lights and changing them out I still had the same problems. Smart home has suggested I replace the Keypad with a 2447d for the time and see if it exhibits the same issues or works fine.
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rogerwise
Average Member

USA
69 Posts

Posted - 02/11/2015 :  8:59:13 PM  Show Profile  Reply with Quote
Any chance the wiring is jammed in super tight? Your loads aren't super high, but more than I usually put on one module. I'm thinking lack of heat relief plus significant power could cause issues.

Edited by - rogerwise on 02/11/2015 8:59:42 PM
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mmatteson
Starting Member

11 Posts

Posted - 02/13/2015 :  12:11:06 PM  Show Profile  Reply with Quote
Good question. Its a single gang deep box. There are three Romex 14-3/14-4 entering the box. Not a huge load but I suppose this is a possibility. What load do you normally put on them?
Thanks for the input everyone!
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stusviews
Advanced Member

USA
15854 Posts

Posted - 02/13/2015 :  1:08:01 PM  Show Profile  Visit stusviews's Homepage  Reply with Quote
Info only: The ground wire is not included in the wire count, only the conductors, so you probably have 14-2 and 14-3.

Extra: 14-4 includes black, red, blue and white (plus a ground wire).

Stu's Views is Education and Fun. What do YOU want to VIEW today?
MathLandia High school mathematics learning fun.
Both Stu's Views and MathLandia are free websites that do not sell anything.
Saving energy is not always free. Be a world saver.


Please don't PM with questions that can be asked in a forum.
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mmatteson
Starting Member

11 Posts

Posted - 02/13/2015 :  4:08:19 PM  Show Profile  Reply with Quote
As I recall it is a four way with two travelers + hot + neutral. I don't remember if the second one is blue but I think its 14-4? I have to crack it open again this weekend to pull out the switch so I will look :-) one of the sets is 14-3 where they used the red + white as a travelers on an end box.
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