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 Insteon Support Requested My Username and Password
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theguyz
Starting Member

2 Posts

Posted - 03/17/2018 :  12:24:13 PM  Show Profile  Reply with Quote
Hi,

I called Insteon support and the tech person asked me to reset my password to 1234 so that he can log into my account and reset the settings for my device.

Is this normal process for Insteon tech person to request to have access to someone account to help trouble shoot issues?

I did call the Insteon support number and was provided a case number.

I changed my password after the support call.

Should I be concerned even after change my password?

Please advise.

Thanks

Tfitzpatri8
Administrator

USA
10643 Posts

Posted - 03/17/2018 :  2:17:02 PM  Show Profile  Reply with Quote
Provided you are talking about your Insteon Hub account, not your bank account, and you called them asking for help, that sounds legitimate to me. That lets them help you, and it also ensures they canít make any further changes to your account after your call.

What is it that you are concerned about? Did you expect a different procedure?
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lilyoyo1
Senior Member

244 Posts

Posted - 03/17/2018 :  2:29:36 PM  Show Profile  Reply with Quote
They don't have access to your account like that which is why they asked you to do what you did. Not trying to be smart but you called them for help. They were trying to assist you in the best way possible
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theguyz
Starting Member

2 Posts

Posted - 03/17/2018 :  3:14:05 PM  Show Profile  Reply with Quote
Thanks for the replies.

Just wanted to make sure that is normal process. Didnít know if they can continue to access my hub after I changed the password or any my account info.

I did called for support and given them my password.

Just wanted to ask for peace of mind :)

Thanks
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majkman
Junior Member

USA
57 Posts

Posted - 03/17/2018 :  9:44:31 PM  Show Profile  Send majkman an AOL message  Click to see majkman's MSN Messenger address  Send majkman a Yahoo! Message  Reply with Quote
The only other ways:
1- Support remotes in to your desktop, and you provide access to the desktop and the Hub
2- The manufacture has a backdoor into your devices
3- you ship the device to them and they ship it back to you

Out of these options, I prefer the option that you change the password before letting support in, and changing the password again after the support issue is complete- preferably to a net new password that is not reused with other accounts.
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