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 Replacing a dead Hub
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Sean Billante
Starting Member

USA
1 Posts

Posted - 11/22/2018 :  1:15:28 PM  Show Profile  Reply with Quote
I have a dead hub; no power, no lights,I've confirmed the outlet is good. Tried a factory reset. It's dead. I have a new one and want to set it up and re-install my devices, but there is no customer service available to help today. Any one know how I can delete the old Hub and install the new one without going through customer service, or setting up a different account?

SeanM
Administrator

USA
51 Posts

Posted - 12/05/2018 :  11:16:19 AM  Show Profile  Reply with Quote
Late... but this has to be done through Insteon if the Hub unit is dead.
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vasilemj
Junior Member

58 Posts

Posted - 12/08/2018 :  9:19:46 PM  Show Profile  Reply with Quote
I came home tonight to a dead hub as well. Hmmmm......that's awfully suspicious...
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Tfitzpatri8
Administrator

USA
10692 Posts

Posted - 12/09/2018 :  8:25:03 PM  Show Profile  Reply with Quote
What’s suspicious? Did you find it in the library, bludgeoned to death, next to a candleholder, in the hands of Colonel Mustard?
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kdjerred
Average Member

USA
63 Posts

Posted - 12/10/2018 :  7:54:13 PM  Show Profile  Reply with Quote
Ask Insteon customer service about hub repair, no need for new account or reprogramming. Plugged in the repaired hub and everything worked!
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silverton38
Advanced Member

Canada
406 Posts

Posted - 12/19/2018 :  7:54:55 PM  Show Profile  Reply with Quote
Insteon should allow a new HUB to clone the old Insteon ID and download all the code from the cloud. In the mean time the ISY is a great solution which allows the replacement of the ISY or the PLM. I have had PLM failures but never an ISY failure.
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sutphinwb
Junior Member

38 Posts

Posted - 12/28/2018 :  04:18:05 AM  Show Profile  Reply with Quote
And once you get your new hub, all your devices will still hold a link to the old hub address. A net cleanup option would be a wonderful capability. dead links, orphan links, etc, etc. Does ISY have that?
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