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 ISY Launcher failure
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14 Posts

Posted - 06/18/2019 :  4:20:11 PM  Show Profile  Reply with Quote
I've made some progress in my project to replace an 1132CU based X10 system with an Insteon hookup using an ISY 994i. But today I ran into a roadblock I'm not sure how to get over.
I plugged in the ISY and connected it to the router.
I downloaded Java and installed the ISY Launcher, which starts.
Today the 2413S arrived and I connected it to the ISY.
This is what happens now.

When I start the Launcher, I get this wordy error message: C:\Users\[myname]\AppData\Local\Temp\udi_launcher.state (The system cannot find the file specified)
at Method)
at Source)
at<init>(Unknown Source)
at<init>(Unknown Source)
at com.universaldevices.isyfinder.ISYFinder.restoreState(Unknown Source)
at com.universaldevices.isyfinder.ISYFinder.restoreState(Unknown Source)
at com.universaldevices.isyfinder.ISYFinder$ Source)

I could be wrong, but I don't think that's a big deal; this happened before I got the 2413S.

The ISY Finder shows one device, name ISY, type ISY9941, version 4.7.3.
I click on it and select "Admin console".
I authenticate my userid and password, and click OK.
Error: Your system is in Safe Mode!
> This is normally caused when the system cannot communicate with the PLM.
> [Check wiring, etc.]
> If the problem persists, in all likelihood, the PLM is defective.

I get the same result if I simply disconnect and unplug the 2413S.
I have checked the wiring, the sockets, and rebooted the system. No change. The green LED is lit on the 2314S, no sign of trouble there.
I don't want to return the 2413S as defective based on this one error message without some confirmation.
FWIW, the specs on the 2413S read
Insteon ID: 4C.19.DC
Model: 2413S
Revision: 2.4 0318
What is the best approach here?


10955 Posts

Posted - 06/18/2019 :  5:31:41 PM  Show Profile  Reply with Quote
UDI offers great troubleshooting on the ISY forum they run here:
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Starting Member

14 Posts

Posted - 06/18/2019 :  7:40:49 PM  Show Profile  Reply with Quote
Thanks! Have posted query there.
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Senior Member

341 Posts

Posted - 07/13/2019 :  8:33:49 PM  Show Profile  Reply with Quote
The Plm must be powered and connected to port A prior to powering up the ISY.
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