Talk About the Latest in Home Automation/Home Electronics -
Home Automation Forum

Smarthome Forum
Insteon Home Automation
Login or Register
Home | Profile | Register | Active Topics | Search | FAQ | Smarthome | Security and Privacy | Do Not Sell My Info
 All Forums
 General Discussion
 Computer Interfaces
 I am not able to connect smartlinc to my network
 New Topic  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic  

Starting Member

3 Posts

Posted - 09/11/2019 :  12:18:04 PM  Show Profile  Reply with Quote
Hello everyone,,
I am trying to set up my smartlinc. When I try to find my smartlinc I get the error message "Sorry, cannot find a SmartLinc on your network (public IP address). Please resend your SmartLinc's configuration and try again."

I have tried many recommendations from this forum but no use...
Waited one day
tried pinging smartlinc
Reset Smartlinc to factory settings.


Arris Cable modem (tm502g) supplied by my cable company (I can view the status page cannot change settings). It has one ethernet port. Status page shows 1 computer connected.

Connected to Linksys switch (5-port). One light is lit (out of three) in the hub the samrtlinc is connected to (link/act)

Smartlinc has steady green light at ethernet port. Light blue light steady.

Edited by - Ressler on 09/14/2019 1:36:50 PM


10955 Posts

Posted - 09/11/2019 :  12:41:00 PM  Show Profile  Reply with Quote
Are you sure you have a SmartLinc and not a Hub? What’s the model number on the back or bottom of the unit?
Go to Top of Page

Senior Member

341 Posts

Posted - 09/15/2019 :  2:21:18 PM  Show Profile  Reply with Quote
If you are truly using smartlinc and the smartlinc app, I wonder if the servers for it is still running. That device has been discontinued for 7 years now
Go to Top of Page
  Previous Topic Topic Next Topic  
 New Topic  Reply to Topic
 Printer Friendly
Jump To:
Smarthome Forum © 2000-2021 Smartlabs, Inc Go To Top Of Page
Powered By: Snitz Forums 2000 Version 3.4.07