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 SwitchLinc Dimmer Broken Off-Light
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TucsonLJW
Starting Member

USA
2 Posts

Posted - 09/13/2019 :  8:32:36 PM  Show Profile  Reply with Quote
Hello All,
This is my first time posting but I am having an issue and am worried there may be something systemic with the new Dimmers. Since installing a bunch (~8) awhile ago three of them have had the off led fail. I have tried reinitializing, adjusting the backlight and flipping the breaker, but none of those things helped. Are they simply breaking? Are they fixable? I have never had one do this before, the old Dimmers that I have still work after like 8 years. Help!!

BLH
Advanced Member

6071 Posts

Posted - 09/14/2019 :  03:21:53 AM  Show Profile  Reply with Quote
If they are new enough to be in warranty. Call Insteon Customer support and get them replaced.
If it is a production run issue. Calling them will also help determine if a problem is being seen. As more than one user is reporting it.

If you are not a member of the Insteon Forums. You could also ask there.
https://forum.insteon.com/
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TucsonLJW
Starting Member

USA
2 Posts

Posted - 09/14/2019 :  06:30:48 AM  Show Profile  Reply with Quote
Thank you for such a fast response BLH! I will look into the warranty period and the other forum as well =)
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