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 Secondary will turn off but not on
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fernow
Starting Member

USA
3 Posts

Posted - 03/21/2020 :  09:48:12 AM  Show Profile  Reply with Quote
Two SwitchLincs in 3way and pretty sure wired correctly (have other Insteon 3Ways with Dimmers wired same way and working fine

Light will turn on/off from Primary but will only turn OFF from Secondary. Linked several times and since Secondary is able to turn off, assume link was successful.

Tried swapping out switches to see if maybe had a bad switch but no change

Stumped

Help

FerNow

Tfitzpatri8
Administrator

USA
10829 Posts

Posted - 03/21/2020 :  11:01:44 AM  Show Profile  Reply with Quote
Are you linking using Set button taps or the app?

If using the Set button, make sure both switches are turned on at the desired dim level first, then link. The on/dim level is saved as part of the link.
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fernow
Starting Member

USA
3 Posts

Posted - 03/21/2020 :  11:06:13 AM  Show Profile  Reply with Quote
Tried set button and ISY app.
There is no DIM level as these are SwitchLinc ON/OFF switches.
Have you seen this problem before?

FerNow
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Tfitzpatri8
Administrator

USA
10829 Posts

Posted - 03/21/2020 :  11:21:03 AM  Show Profile  Reply with Quote
If you are using the ISY, all linking should be done using the ISY. When you create the scene, you have to select how responders will respond. As you’ve observed, it is a legitimate setting choice to set s device to respond to a scene On command by turning off.

For more about ISY programming and use, be sure to visit the dedicated ISY forums here: https://forum.universal-devices.com
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fernow
Starting Member

USA
3 Posts

Posted - 03/21/2020 :  2:40:37 PM  Show Profile  Reply with Quote
Appear to have solved the problem. Seems both switches must not only be powered but at the ON state when pairing. If one is in ON State and other in OFF State, the pairing does not work correctly.
I guess same a "same Dim level" for a dimmer switch.

FerNow
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Tfitzpatri8
Administrator

USA
10829 Posts

Posted - 03/21/2020 :  2:43:00 PM  Show Profile  Reply with Quote
It is designed that way intentionally, so that you can create scenes where some devices turn on and others turn off.
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oberkc
Moderator

USA
4095 Posts

Posted - 03/21/2020 :  4:30:19 PM  Show Profile  Reply with Quote
quote:
Appear to have solved the problem. Seems both switches must not only be powered but at the ON state when pairing.


As others have said, scenes should be created via ISY. The only time that status matter when pairing is when you do this via tapping the buttons. Such a statement, above, makes me think you are not doing this via ISY. If so, this could severely limit the usefulness of the ISY.
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