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 Unable to add push notifications from leak sensor
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Gunn
Junior Member

USA
44 Posts

Posted - 05/26/2021 :  2:49:18 PM  Show Profile  Reply with Quote
​Wow, it sure is quiet in here.

Trying to enable push notifications with the Insteon app. Support is no help. 

Click device
Click "Notifications    Disabled >"
Click the slider for "Push Notification"
Click Save

The result is this error (why is there no way to upload an image??):


"Error
We are Unable to Configure Alert Properly at the moment.
OK"

Also note the odd capitalization of the error message; amateur to say the least.

Why am I getting this error?! I mean...push notifications are super simple, not much more configuration needed than that! 

When I try to create an Email Notification (undesirable), I get the same exact error. This occurs no matter if I choose "WHEN SENSOR SEES ACTIVITY" or "WHEN SENSOR ACTIVITY ENDS".

Reason I ask is that somehow my whole house water valve shut off and we had no water. I re-activated it and all was fine. I walked through the entire fricking house, checking each Insteon water leak sensor, but all were dry. 

It would sure have been nice to know who the culprit was right when it happened. Arghhhh



 ​

Tfitzpatri8
Administrator

USA
10901 Posts

Posted - 05/26/2021 :  2:53:29 PM  Show Profile  Reply with Quote
Old or new app? Any issues with your internet connection?
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Gunn
Junior Member

USA
44 Posts

Posted - 05/26/2021 :  6:04:35 PM  Show Profile  Reply with Quote
New app (if that's what you want to call it). Were we even able to setup push notifications in the "old" app? It's a sad state of affairs that we have to refer to "old" and "new" apps...

And no, no internet issues.
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Tfitzpatri8
Administrator

USA
10901 Posts

Posted - 05/26/2021 :  7:53:13 PM  Show Profile  Reply with Quote
This page says no outages. Looks like an issue to take up with their support folks.

https://www.insteon.com/systemstatus
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Gunn
Junior Member

USA
44 Posts

Posted - 06/04/2021 :  7:34:02 PM  Show Profile  Reply with Quote
So support, as usual, has been no help. But I have found a few things while wasting hours playing with BOTH the old and new app.
New app: Can set push notification on switches and other devices. But not on motion sensors or leak sensors.
Old app: Can set push notifications on motion sensors and leak sensors.

So hopefully I'm set for the next time a leak occurs. Haven't tested to see if it actually pushes a notification, but at least it let me set it unlike the new app.

Chalk that up to another bug with the "new" (lol) app...
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