My older In-LineLinc (2475S) started acting up (the relay would flash on/off every couple of seconds) so I purchased a new 2475SDB. I'm guessing the "DB" suffix is "Dual Band". Whatever, I can't get the ISY99 to add it. I selected Link Management -> New INSTEON/A10/X10 Device, gave it the device code (56.18.5A) and selected the Device Type pulldown option: "(2475SDB) Dual Band InlineLinc On/Off Switch" and clicked "Ok". The ISY gets through 6% and then dumps the error
I've tested the device with its onboard on/off switch and verified that it works with the lights its controlling. And the ISY99 didn't have a problem communicating with the old 2475S in the same ceiling box for years. I also tried using Auto Discover. I rebooted the ISY99 in case there was an issue with a stale core. I've looked at the logs and they weren't helpful.
What am I missing? Is there anything else I can try?
Check with the ISY folks to be sure, but you probably need to either update the ISY for it to recognize the new device firmware or add it manually. Either way, check out https://forum.universal-devices.com/ for info.
I suspect BLH identified the root cause of your problem. Still, if your device responds as expected, I don’t think there is any harm in using as-is. If, on the other hand, you are having trouble adding to the ISY, you might skip the auto discovery method and try adding the old inlinelinc and manually inputting the address of the new device.